Frequently Asked Questions
Find answers to common questions about CareerSide
How It Works
What are Search Bots and how do they work?
Search Bots are automated job search agents that scan multiple job platforms on your behalf. You set your preferences (keywords, location, job type), and the bot continuously searches across dozens of job boards to find matching vacancies. This saves you hours of manual searching.
How do Vacancies and Stages work?
When Search Bots find jobs, they're added to your Vacancies list. Each vacancy can be moved through application Stages: New, Applied, Interview, Offer, and Rejected. This helps you track your entire job search pipeline in one place.
What is CV Analysis and how does it help?
CV Analysis uses AI to review your resume and provide detailed feedback. It identifies strengths, weaknesses, and areas for improvement. You get actionable suggestions to optimize your CV for specific roles or industries.
How does Cover Letter generation work?
Our AI generates personalized cover letters based on your CV and the specific job you're applying for. It highlights relevant experience, matches keywords from the job description, and creates a compelling narrative.
What is AI Matching?
AI Matching analyzes each vacancy against your CV and preferences to calculate a compatibility score. It considers skills, experience, location preferences, and job requirements to help you prioritize applications.
Pricing & Credits
How does credit-based pricing work?
You purchase a package of credits upfront. Each action in CareerSide costs a certain number of credits. Your credits never expire, so you can use them at your own pace.
Do credits expire?
No! Your credits never expire. Use them whenever you need them, whether that's tomorrow or next year.
Can I get a refund?
Yes! You can request a refund for any unused credits within 30 days of purchase. We'll refund you for the proportional amount of unused credits.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express) and debit cards through our secure payment processor, Stripe. All transactions are encrypted and secure.
Account & Privacy
How is my data protected?
We take data protection seriously. Your data is encrypted in transit and at rest, stored in secure EU data centers, and processed in compliance with GDPR. We never sell your data to third parties.
Can I delete my account?
Yes, you can delete your account at any time from Settings. This will permanently remove all your data including CVs, saved vacancies, and search history.
How do I change my email or password?
Go to Settings in your dashboard. You can update your email address, change your password, and manage notification preferences from there. Email changes require verification.